Refund and Returns Policy

You can create a return or exchange request for a product within 5 days of its delivery. Once your refund is initiated amount will be credited back to your bank account within 2 to 3 days.

Step 1: Contact our Customer Support team via email ([email protected] or [email protected]) within 5 business days of receiving the order.

Step 2: Provide us with your order ID details. Kindly email an image of the product and the invoice for our reference.

Step 3: Kindly pack the item correctly to avoid any damages and ship it back to us:

Address:
A-602, Okay Venus Plus
Mahal Rd. Opp. Akshya Patra
Jagatpura, Jaipur – 302025

Step 4: We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Step 5: Please allow 2-3 business days for your refund to be processed once initiated. Return can be done within 5-6 days once product is received.

COLOR VARIATIONS / WEAR & TEAR

All Ramo products are hand-crafted, hence no two products are identical in their absolute finish. Product color may slightly vary due to photo-graphic lighting sources or your monitor settings, but minimal to the eye which therefore would not change the essence of the design.

PRODUCT AVAILABILITY & ASSEMBLY

Due to popularity or short interruption of supply, some items may be unavailable or out of stock. Also at present, only a selection of our goods is available for online orders. We intend to extend this in future to a much wider range. Some items may require self-assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.

WARRANTY DISCLAIMER

This site and the materials and products on this site are provided “as is” and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Ramo disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Ramo does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available is free of viruses or other harmful components.

Ramo does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

LIABILITY OF RAMO

Your use of this website or any information on this website is entirely at your own risk. Ramo makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. Ramo excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by Ramo of those internet sites, nor does Ramo make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third-party internet sites.

To the maximum extent permitted by law (Under Indian Law), Ramo is not liable to you or anyone else for:

Any decision, action or inaction taken in reliance on the information in, or connected with, this site.

Any losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website.

Your use or misuse of this website or any information or material contained in this website.

The loss or modification of information or material transmitted from this website.

Any defect, technical problem or virus attached to or arising from this website or the server.

Any injury, illness or allergic reaction you or any other person may sustain due to leather, fabric, hardware, or usage of any of the products bought through this website. the products displayed being unavailable at any time.

Your inability to access or use the website or any material on the website.

The loss of confidentiality in any information or material transmitted to or from the website.

To the maximum extent permitted by law, Ramo does not make any guarantees or warranties that this website will be available in any place, free of faults or error, free from unauthorized interception or access, or free from blockages, delays, network failure, congestion, and interferences of faults of any kind.